MONITORING OPERATOR

Description

Job Summary: The Monitoring Operator will monitor the fleet in real time, ensuring compliance with scheduled routes and timetables, intervening in risk situations, and providing operational support. Key Highlights: 1. Real-time fleet tracking and management. 2. Operational support and continuous communication with drivers and internal departments. 3. Contribution to planning efficient routes and determining optimal fleet size. #### **About the Role:** The Monitoring Operator will be responsible for monitoring the company’s and third-party vehicle fleets in real time using tracking systems, telematics, and transportation applications. They will supervise planned routes, ensure adherence to loading and unloading schedules, identify risks or unforeseen events during trips, and intervene as needed. They will serve as the constant communication link between drivers and internal departments, providing operational support, activating safety protocols, and reporting incidents to Logistics, Sales, Customer Service (SAC), and Maintenance teams. They will also contribute to planning more efficient routes and sizing the fleet required to meet daily and seasonal demand. #### **Main Responsibilities:** Monitor the fleet via tracking systems, telematics, and transportation applications. Verify vehicle locations, trip statuses, and adherence to planned routes. Identify route deviations, unscheduled stops, or delays. Respond immediately to risk situations (theft, accidents, mechanical failures). Activate safety protocols and contingency plans. Record and report incidents to responsible departments. Maintain constant contact with drivers during trips. Provide guidance on routes, stop points, traffic restrictions, and schedule changes. Support resolution of unexpected events (traffic congestion, highway blockages, accidents). Ensure vehicles comply with loading and unloading schedules. Monitor dwell time at customer sites and support locations. Notify Operations and Sales teams in case of delays. Update the system with incident information, travel times, and delivery statuses. Report information to Logistics, Customer Service (SAC), Sales, and Maintenance teams. Support the Traffic team in making real-time decisions. Provide feedback for planning more efficient routes. Verify the start of trips for loaded vehicles. Monitor both owned and third-party fleets, ensuring vehicles are operation-ready; keep the Transportation Manager and carrier representatives informed regarding vehicles under maintenance, documentation status, and driver availability. * Determine the number of vehicles required to meet daily and seasonal demand. #### **Desirable Qualifications (Preferred):** * Completed high school education (technical or higher education in Logistics, Business Administration, or related fields is preferred). * Prior experience in fleet monitoring, logistics, or transportation operations. * Familiarity with tracking systems, telematics, and transportation applications. * Strong verbal and written communication skills. * Ability to quickly analyze situations and make decisions under pressure. * Organizational skills and attention to detail. * Ability to work collaboratively and interact effectively across various departments. #### **Benefits:** Family Health Assistance Network Comprehensive support for you and your loved ones — because well-being begins at home. Telemedicine and Telepsychology Physical and emotional health support accessible anytime, anywhere. Dental Plan Smiling feels good — and we ensure care for your smile. Benefits and Discount Club for Pharmacies Exclusive benefits and special pricing to simplify your daily life. Benefit Card Greater freedom and convenience for essential purchases and services. Life Insurance and Funeral Assistance Peace of mind for you and your family at every stage of life. Pregnancy Support Program \+ Nursing Room, Changing Room, and Rest Room Caring for those who care: a welcoming, respectful environment supporting all stages of motherhood. On-site Meals or Meal Voucher Recharge your energy with a good meal — whether here or wherever suits you best. Career Development Plan Your growth matters to us. Our development path is built progressively, respecting your tenure and performance. A solid path with real opportunities to grow alongside us. Discounts on Partner Websites Outstanding partners, real advantages — because your effort deserves additional everyday benefits. ✨ We offer inclusive positions for persons with disabilities (PCD), seniors, and temporary opportunities. We believe in a diverse, welcoming environment where everyone has space to thrive. Join our network!