Logistics Operator

Description

Job Summary: A Logistics Operator handles goods receipt, picking, movement, and management, ensuring quality and customer satisfaction. Key Highlights: 1. Experience in goods receiving, inspection, and picking 2. Focus on customer satisfaction and logistical organization 3. Involvement in inventory management and customer service **What We Expect From You:** * Completed high school education. * Experience in goods receiving, inspection, picking, and movement. * SAP system experience is considered a plus. * Desired ability to prioritize tasks effectively. * Capacity for learning, hands-on practice, and consistent adherence to company procedures, policies, and rules. * Availability to work on weekends and holidays. * Customer satisfaction orientation. **A Day in the Life of a Logistics Operator:** * GOODS RECEIPT: + Conducts quantitative and qualitative inspection of both commercial and non-commercial goods (e.g., equipment, office supplies), verifying and identifying general condition, supplier, length, reference number, shade, expiration date, etc. + Prepares physical space and necessary equipment for proper receipt, avoiding productivity loss during inspection. + Records all relevant details about received goods (quantities, apparent condition, expiration dates, etc.) in the inspection report, ensuring quality and preventing losses. + Stores goods at the correct warehouse location by reading the receipt slip to expedite future order assembly for pickup or delivery. + Labels products missing or defective barcodes and applies security labels to theft-sensitive items, ensuring merchandise delivered to stores is ready for sale. + Sorts goods according to flow typology—store or warehouse goods. + Releases goods for storage in the Store or Warehouse by contacting the Restocking or Storage team to perform storage (receiving note). + Performs anti-shrinkage actions through rigorous qualitative and quantitative checks on received goods, supported by efficient vehicle flow in the Goods Receipt yard and proper handling of material-handling equipment (e.g., pallet jacks, cages). + Maintains organization of equipment, tools, and PPE (Personal Protective Equipment). + Stacks pallets safely to prevent damage to property and personnel. + Keeps the receipt area clean and organized to help combat shrinkage and prevent workplace accidents. + Receives validated shrinkage reports from Sales, conducts qualitative and quantitative inspections, and places shrinkage-marked items in the designated disposal area. + Receives supplier returns validated by Sales, performs qualitative and quantitative inspections, and schedules pickup. + Receives shipments for Technical Support, performs qualitative and quantitative inspections, and schedules pickup. * PICKUP AND HOME DELIVERY: + Picks RSS (Reserve Stock), identifies products, and notifies the Commercial Department of the pick. + Assigns physical locations for goods, maintaining rotating inventory based on the RSS product list. + Delivers goods to customers promptly and courteously, loading them into the customer’s vehicle. + Picks and inspects goods, verifying all items listed on the issued order, and makes them available for customer pickup at the Goods Pickup Area or for carrier dispatch (home delivery). * RESTOCKING: + Restocks products in the store appropriately. * INVENTORY MANAGEMENT: + Stores and ensures inventory quality and reliability. + Reviews daily orders generated by the Commercial Department, verifies data consistency in orders (addresses, phone numbers, delivery dates, references, availability, etc.), organizes orders chronologically, and releases them for billing. + Provides telephone customer service regarding delivery timelines. + Reports any issues involving the picking team, operations, or products to the Logistics Supervisor. + Assists the Logistics Supervisor in smooth warehouse location setup (e.g., setup, rotating inventories). + Handles daily processing of canceled RSS orders. + Registers shrinkage incidents identified during goods picking. + Maintains good rapport and serves as the liaison with third-party carriers. + Collaborates with the Customer Service team to proactively address potential goods-related issues. + Reports goods-related incidents to the Logistics Supervisor and/or Logistics Manager. + Serves as the primary contact for the Goods Pickup Counter. + Is responsible for their work equipment. + Complies with safety regulations. Apply for this position and become part of our journey! Wishing you the best of luck in your application process! Don’t forget to visit one of our stores to learn more about what it’s like to be part of our team—see firsthand the people who deliver exceptional experiences to our customers. We champion diversity and inclusion; therefore, all positions are open to People with Disabilities (PwD). \#BuildingCareers