**Company Description** The Mercure Curitiba Batel Hotel offers a unique and authentic experience in Curitiba, delivering the best in comfort, leisure, gastronomy, hospitality, and location. With comprehensive facilities and exclusive service, the hotel is an excellent choice for those seeking the best accommodation in the city—whether for leisure, business, or family travel. A 4-star hotel targeting executives and families, located in the city’s most prestigious area, where shopping malls, bars, and trendy restaurants are situated—just 17 km from the airport. The Mercure Curitiba Batel Hotel is only 5 minutes from the city center! **Job Description** KEY DUTIES AND RESPONSIBILITIES • Greet guests/clients upon arrival at the hotel, approach them, handle their luggage, escort them to their rooms, introduce hotel facilities, and provide general information about the property and other services. • Deliver documents, packages, and other items to guest rooms, respond to guest requests, and manage the dispatch and receipt of mail pouches. • Maintain cleanliness and upkeep of the reception area (e.g., ashtray cleaning, organizing newspapers and magazines, etc.). • Handle guest luggage, ensuring its integrity and security, correctly identifying each piece and affixing baggage tags. • Maintain organization and control of items stored in the bellboy’s closet (e.g., protocols, suitcases, etc.). • Relay information between taxi requests and drivers. • Responsible for restocking various departmental supplies (FNRH items, office supplies, key passports, business cards, candies, etc.). • Perform other related duties as required by departmental needs. **Qualifications** Basic computer literacy (Microsoft Office Suite, Internet) Basic English No prior experience required **Additional Information** REQUIRED COMPETENCIES AND PERSONAL CHARACTERISTICS FOR THIS POSITION Creativity Problem Solving Contribution to Results Passion for Service Flexibility Commitment Dynamism Proactivity Organization Attention to Detail Motor Coordination