ADMINISTRATIVE SERVICE ASSISTANT

Description

Job Summary: Professional responsible for customer service, service order (S.O.) management, billing, inventory and warranty control, and administrative support for the technical department. Key Highlights: 1. Customer service and service order (S.O.) management 2. Billing, warranty control, and spare parts inventory 3. Administrative support and technical follow-up **Job Description:** ---------------------- Provide customer service (internal or external); Open and close service orders (S.O.); Forward weekly closed S.O. numbers to the sales secretary for customer satisfaction surveys; Record work hours and tasks on S.O.s; Monitor S.O. reports; Issue and manage warranty, maintenance, and PMP processes; Prepare and issue DTAC documents; Bill customers for S.O.s, warranties, PMPs, and maintenance services; Organize and label warranty spare parts inventory; Maintain up-to-date documentation and S.O. files for future audits; Submit documents to JD; Separate warranty spare parts for scrapping upon JD's request; Complete the monthly control spreadsheet (month-end closing); Manage the Ecofrotas system to generate NF reports; Register third-party NFs in S.O.s; Respond to management requests (reports, information, etc.); Control and distribute PPEs; Monitor and complete loading/unloading checklists for new equipment and for equipment under maintenance in the workshop; perform TCAT for insurers when necessary; Monitor and track technical department training at JDU; Weekly monitor JD portal and PMP publications; Negotiate service fees with customers; Monitor timecard report. **Mandatory Requirements:** ------------------------------ Completed high school education **Desirable Requirements:** -------------------------- CNH - National Driver's License Relevant work experience **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Profit and Results Sharing Program (PLR) Health Plan (Unimed) Dental Plan (DentalUni) Meal Voucher Life Insurance Mental Health and Well-being Programs Pharmacy and SESC Benefits WellHub Discounts at educational institutions And others **Work Location:** ---------------------- M. A. MAQUINAS AGRICOLAS LTDA. **Working Hours:** ------------------------ 07:40–12:00, 13:30–17:58