Job Summary: Provide humanized, agile, and efficient customer service, ensuring correct processes and customer satisfaction. Key Highlights: 1. Humanized and efficient customer service 2. Focus on customer satisfaction 3. Organization and attention to detail **Job Description:** ---------------------- Provide humanized, agile, and efficient customer service, ensuring accurate registration, appropriate guidance, document organization, and support to subsequent departments, contributing to proper process flow and customer satisfaction. **Essential Requirements:** ------------------------------ Strong verbal and written communication skills. Ability to handle high-volume workloads and multiple service channels. Ability to work under pressure and manage high customer traffic. Clear, welcoming, and professional communication. Basic knowledge of health insurance plans and coverage rules. Basic knowledge of the most frequently requested medical tests. Familiarity with major health insurance providers and their accreditation rules. Technical knowledge of health insurance routines and customer service. Ethics, confidentiality, and professional conduct. Organization, attention to detail, and care for documents and sensitive data. Patience, empathy, and a collaborative attitude. Prior experience in customer service. COMPLETED HIGH SCHOOL **Desirable Requirements:** -------------------------- Computer literacy Minimum desirable experience: 6 months in telephone or in-person customer service. Experience in laboratory routines, clinic or hospital reception is desirable. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Benefits:** --------------- Unimed health insurance plan Dental insurance plan Meal allowance Life insurance Pharmacy card **Work Location:** ---------------------- LANAC PARANAGUA **Working Hours:** ------------------------ 7:00 AM to 1:00 PM (Monday to Saturday)
João Silva
Indeed · HR
João Silva
Indeed · HR
