Telecom Support

Description

Job Summary: We are seeking an Internal Support Technician N3 to provide advanced technical support and resolve complex hardware, software, and network issues, ensuring the stability and security of internal systems. Key Highlights: 1. Advanced technical support for internal employees 2. Resolution of complex hardware, software, and network issues 3. Ensuring stability and security of internal systems **Job Description:** We are looking for an Internal Support Technician N3 to join our team. The professional will be responsible for providing advanced technical support to the company's internal employees, resolving complex hardware, software, and network issues. Additionally, they must ensure the stability and security of internal systems. **Responsibilities:** * Respond to and resolve Level 3 technical support tickets; * Perform advanced diagnostics on equipment and systems; * Configure and maintain internal network infrastructure; * Collaborate with the IT team to implement technological solutions; * Document procedures and technical solutions for future reference. **Requirements:** * Proven experience in Level 3 technical support; * Advanced knowledge of Windows and Linux operating systems; * Ability to resolve complex hardware and software problems; * Knowledge of networking and communication protocols; * IT certifications will be considered a plus.