Job Summary: An IT professional to monitor systems, manage incident tickets, perform preventive maintenance, and support yard and waterfront operations. Key Highlights: 1. IT operations with a focus on maintenance and support. 2. System monitoring and incident ticket management. 3. Opportunity to apply proactive approaches in incident resolution. **Main Responsibilities:** * Record and report shift handover information to ensure continuity of operations; * Monitor alarms in PRTG; * Monitor incident ticket queues (upcoming deadlines, triage, pending user response, and Microinformatics team); * Assume and resolve actionable incident tickets; * Perform triage of pending incident tickets; * Coordinate with the CCO team regarding yard and waterfront operations; * Verify and support meeting room usage (daytime only); * Conduct weekly equipment inventory per schedule; * Inspect peripherals and hardware of equipment; * Perform preventive maintenance on IT assets per schedule; * Clean gate cameras and sensors per manual and schedule; * Submit shift handover reports detailing completed tasks and pending items; * Perform other duties related to the position. **Requirements:** * Completed high school education (bachelor's degree in Technology field preferred); * Minimum 1 year of experience in Information Technology; * Knowledge of: * Microsoft Office (basic level); * Technical English; * Computer and IT equipment maintenance. **Preferred Qualifications:** * Organizational skills and sense of priority; * Strong communication and teamwork abilities; * Proactivity in incident resolution. Employment Type: Full-time CLT Compensation: Up to R$2\.739,07 per month Benefits: * Medical insurance * Dental insurance * Commercial partnerships and discounts * Life insurance * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
