Senior Support Technician

Description

Job Summary: IT professional responsible for handling service tickets, providing technical support, performing equipment maintenance, and analyzing incidents in Call Center and Data Center environments. Key Highlights: 1. Technical support and equipment maintenance 2. Data Center operations and network troubleshooting 3. Focus on service quality and customer satisfaction The professional will be responsible for **handling service tickets**, performing **technical support**, **equipment maintenance**, and **incident analysis**. Key responsibilities include: **peripheral replacement**, **computer installation and formatting**, **machine cloning**, **corporate system installation**, and **support for systems used in the Call Center environment**. They will also monitor **company asset alerts**, **open service tickets with vendors**, perform **troubleshooting for systemic and network failures (TCP/IP)**, and carry out **Data Center activities**. Experience with **notebook maintenance (assembly, disassembly, and configuration)** and knowledge of **AD, GPO, DHCP, DNS, and Microsoft Windows environments** are desirable. **Requirements:** * Bachelor's degree **completed or in progress** in **Information Technology**; * Prior experience in **technical support** is desirable; * **Advanced computer proficiency** and Microsoft tools (AD, GPO, DHCP, DNS, Azure VDI); * Familiarity with **TCP/IP and FTP protocols**, **Windows operating systems (7, 10, and basic Server)**, and **ITIL concepts**; * Basic understanding of **computer networking** and **information security**. **Desired Competencies:** * Strong communication skills and professional demeanor in customer interactions; * Analytical ability and agility in problem resolution; * Focus on **service quality and customer satisfaction**. Minimum Education Level: Bachelor's Degree * Dental Plan * Onhappy * Health Insurance * Meal Allowance * Transportation Allowance * GymPass