Job Summary: We are seeking a proactive and committed professional to provide technical support, register and manage service tickets, support systems, and perform maintenance. Key Highlights: 1. Team #withoutborders, spread across Brazil and the world 2. Culture of learning, growth, and continuous professional development 3. Diverse, inclusive, and respectful environment for all people We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#withoutborders*. Our team is spread across Brazil and the world. * **Our culture** \- Even when remote, we stay connected. We hold ceremonies to foster closer collaboration, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting pluralism. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we seek?** * A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your day-to-day responsibilities will include:** * Registering and managing service tickets, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation (including Microsoft Office), networks, printers, peripherals, desktops, notebooks, mobile device replacements, and end-user assistance; * Performing directory mapping, configuring email (POP/Exchange, Lotus Notes), setting up user profiles, installing VPN and Active Directory, and configuring IP addresses; * Monitoring, responding to, and updating tickets in the queue to prevent backlogs that could compromise project SLAs, while minimizing ticket backlog volume; * Onboarding new employees; * Managing internal IT equipment inventory; * Replacing equipment and updating machine fleets; * Creating and updating knowledge base articles, procedures, support scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Currently pursuing or having completed a bachelor’s degree * Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, Microsoft Office, and smartphones/mobile devices. **Preferred qualifications:** * Bachelor’s degree in IT-related field * ITIL or ISO certifications. **Work Schedule** * Monday to Friday, from 08:00 to 17:00. * Work model: 100% on-site. * Work location: Araucária, Paraná–PR. **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully evaluate your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, aimed at continuously developing our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental insurance**, ensuring your and your family’s health * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership program**, encouraging regular physical activity * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans** with attractive interest rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage and learning more about us, getting inspired, exploring our open positions, and joining this ever-growing team?
João Silva
Indeed · HR
João Silva
Indeed · HR
