Mid-Level Support Technician

Description

The professional will be responsible for **handling service tickets**, performing **technical support**, **equipment maintenance**, and **incident analysis**. Key responsibilities include: **replacing peripherals**, **installing and formatting computers**, **machine cloning**, **installing corporate systems**, and **providing support for systems used in a Call Center environment**. They will also monitor **company asset alerts**, **open tickets with suppliers**, perform **troubleshooting for system-wide and network issues (TCP/IP)**, and carry out **Data Center tasks**. Experience with **notebook maintenance (assembly, disassembly, and configuration)** and knowledge of **AD, GPO, DHCP, DNS, and Microsoft Windows environments** are desirable. **Requirements:** * Completed or ongoing **Bachelor's degree in Information Technology**; * Previous experience in **technical support service** is desirable; * **Advanced computer skills** and proficiency with Microsoft tools (AD, GPO, DHCP, DNS, Azure VDI); * Familiarity with **TCP/IP and FTP protocols**, **Windows operating systems (7, 10, and basic Server)**, and **ITIL concepts**; * Basic understanding of **computer networks** and **information security**. **Desired Competencies:** * Strong communication skills and professional demeanor in customer service; * Analytical thinking and quick problem-solving ability; * Focus on **service quality and customer satisfaction**. Minimum Education: Bachelor's Degree * Dental Plan * Onhappy * Health Insurance * Meal Allowance * Transportation Voucher * GymPass