JUNIOR TECHNICAL SUPPORT - Centro

Description

Job Summary: Junior Technical Support professional to handle and log technical support tickets, guide users, and resolve issues in an ERP system. Key Highlights: 1. ERP system user support and assistance 2. Software problem diagnosis and resolution 3. Support for continuous improvement of support processes The company is seeking a Junior Technical Support professional in Pato Branco (Centro). **Responsibilities:** Provide support to ERP system users by handling and logging technical support tickets. Guide users on proper system usage. Diagnose and resolve software-related issues. Record incidents, procedures, and solutions, ensuring documentation remains up to date. Support the continuous improvement of support and service processes. **Desired Qualifications:** **Education:** Completed undergraduate degree **Experience:** Prior experience required **Compensation and Benefits:** * Salary: 2,000.00 * Meal Allowance * Transportation Allowance * Health Insurance **Additional Information:** * Employment Type: Permanent – On-site * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00.