Junior Support Technician

Description

Job Summary: We are seeking a Junior Support Technician – Service Desk to provide first-level support, technical assistance, and proactive incident prevention. Key Highlights: 1. Opportunity for engaged professionals passionate about making a difference 2. Proactive involvement in identifying and preventing recurring incidents 3. A team that believes in making a difference and growing together We have an amazing opportunity for a **Junior Support Technician – Service Desk**! **Positivo S\+** is a technology company focused on innovative solutions across multiple sectors. We seek a team of engaged professionals passionate about making a difference. If, like us, you believe you can make a difference, join our team and grow with us! Main Responsibilities: * Provide first-level support to users (remote and/or in-person); * Register, classify, prioritize, and track tickets via the Service Desk system; * Provide technical support for hardware, software, networks, and corporate systems; * Perform basic troubleshooting on workstations and peripherals; * Escalate tickets to higher levels when necessary; * Ensure compliance with SLAs and service quality; * Assist in documenting procedures and updating the knowledge base; * Proactively identify and prevent recurring incidents. Mandatory Requirements: * Completed high school education; * Minimum 6 months’ experience in technical support or Service Desk; * Basic knowledge of Windows operating systems, Office suite, and networking; * Familiarity with computer maintenance and user support; * Proactivity and punctuality; * Strong verbal and written communication skills; Preferred Qualifications: * Ongoing technical or undergraduate degree program in IT; * Experience with ITSM tools; * Basic understanding of ITIL; * Experience handling a high volume of tickets. Employment Type: CLT \+ benefits: * Monday to Friday: 8:00 AM to 5:00 PM * Medical and dental plans; * Life insurance; * Meal allowance / Food voucher; * Transportation voucher; * Discount club; * Access to Wellhub (gyms) and Mente Tranquila; * Discounts on Positivo products; * University partnership; * And much more. If you identify with this position and want to grow with Positivo S\+, apply now and join our team! Minimum Education Level: High School (Secondary Education)