Junior Software Archiving Assistant

Description

Job Summary: Responsible for software implementation and configuration, providing technical support and maintaining customer relationships to ensure full system utilization. Key Highlights: 1. Software implementation and configuration according to requirements 2. Customer relationship management and training 3. Technical support and process monitoring Job Description Position: Junior Software Archiving Assistant Functional Title: Implementation Assistant – Software Department: Technical Immediate Supervisor: Supervision DESCRIPTION: Execute software implementations by performing configurations per approved projects, supporting and attending to customers to ensure adherence to schedules, defined standards, and full customer utilization of the system. KEY RESPONSIBILITIES: SYSTEM IMPLEMENTATION AND CONFIGURATION * Interpret approved GEDIC projects, understanding technical and operational requirements. * Configure the system according to project scope, including: * Document tree registration * User creation and management * Design and configuration of new and existing workflows * Data list parameterization * Calendar configuration * Working hours definition * User group creation * Configuration of editable GED and/or PDF forms CUSTOMER RELATIONSHIP * Conduct customer interviews—online or in person—to describe current processes versus digital workflows. * Attend online or in-person meetings with customers for technical and operational alignment. * Deliver online or in-person training to customers on system usage and implemented workflows, as directed by supervision. MONITORING AND SUPPORT * Follow implementation execution schedules, meeting deadlines and predefined milestones. * Monitor active processes and report to supervision: * System usage metrics * Technical inconsistencies * Delays * Operational bottlenecks * Dysfunctional users * Provide basic technical support during the implementation period. * Coordinate with Arquivar BH as directed by supervision. COMMERCIAL SUPPORT * Support the commercial team during technical visits when required, to gather information and understand customer needs. Tips: Provide a summary of the role, how one would succeed in this role, and how this role fits into the organization overall. EXPERIENCE: * Minimum 1 year in administrative or process auditing activities REQUIREMENTS: * Category B driver's license (mandatory) * Intermediate proficiency in Microsoft Office or equivalent applications * Proficiency in using software systems * Knowledge of BPM (desirable) * Willingness to travel occasionally BEHAVIORAL COMPETENCIES * Analytical mindset * Attention to detail * Organization: ability to organize daily routines and processes * Commitment to deadlines and quality * Clear and concise communication * Interpersonal skills Contact us via email at cascavel@arquivar.com or WhatsApp at 45\-99119\-4400 Compensation: R$2\.560,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On-site