Description
Job Summary:
This professional will provide on-site and remote technical support, managing software, hardware, networks, and information security, as well as assisting in the implementation of new technologies.
Key Highlights:
1. On-site and remote technical support for users
2. Hardware, software, and network maintenance
3. Information security support and system implementation
**Main Responsibilities:**
Provide technical support to users (help desk), both on-site and remotely
Install, configure, and update software and operating systems
Perform preventive and corrective maintenance on computers, printers, and peripherals
Monitor network operations (internet, intranet, Wi\-Fi)
Assist in server administration and data backups
Control and organize IT equipment inventory
Support information security (antivirus, access control, internal policies)
Log and track technical support tickets
Assist in implementing new systems and technologies
Configure user accounts, e\-mails, and system access
Document technical procedures and solutions
**Common Requirements:**
Basic knowledge of networking, hardware, and software
Familiarity with operating systems (Windows, Linux)
Experience with remote support tools
Strong communication skills and problem-solving ability
**Preferred Qualifications:**
Technical or undergraduate degree in IT (or related fields)
Certifications (e.g., ITIL, CompTIA, etc.)
Prior experience in technical support
Employment Type: Full-time CLT
Salary: R$2\.000,00 \- R$2\.500,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Fuel allowance
* Partnerships and commercial discounts
* Free parking
* Life insurance
* Meal voucher
Work Location: On-site