IT ASSISTANT

Description

Job Summary: Provides technical support to users regarding hardware and software issues, including installation, configuration, and preventive and corrective maintenance, while managing service requests and incidents. Key Highlights: 1. Technical support for hardware and software users. 2. Preventive and corrective maintenance of IT equipment. 3. IT incident and service request tracking and logging. **Job Description:** ---------------------- Provides technical support to users on hardware and software-related issues. Assists with the installation and configuration of IT equipment and systems. Performs preventive and corrective maintenance on IT equipment. Tracks and logs service requests and incidents in the IT service management system. **Mandatory Requirements:** ------------------------------ Currently pursuing a bachelor's degree in a related field. **Preferred Requirements:** -------------------------- Knowledge of information security Prior experience in technical support **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Work Location:** ---------------------- Cidade dos Lagos Unit