Internship - Customer Service

Description

Job Summary: We are looking for an intern to support the Customer Service team in client relationship management, doubt resolution, and internal request follow-up. Key Highlights: 1. Customer support via multiple channels 2. Ticket registration and tracking in internal system 3. Assistance in preparing customer service reports We are seeking an intern to join our Customer Service team! The person will be responsible for supporting client relationship activities, assisting in doubt resolution, recording requests, and following up on internal demands. **Responsibilities:** * Supporting customer service via email, phone, WhatsApp, and social media; * Registering and tracking tickets in internal system; * Forwarding requests to respective departments; * Assisting in preparing customer service reports and feedback; * Contributing to continuous improvement of customer service processes. **Requirements:** * Currently enrolled in high school; * Strong verbal and written communication skills; * Proactivity, empathy, and organizational skills; * Basic knowledge of Microsoft Office (Word, Excel, Outlook); * Completion of a professional training course; * Familiarity with social media; * Preferred: prior experience in customer service. Internship: R$ 750.00 monthly + transportation allowance + bonus Job Type: Internship Contract Duration: 12 months Compensation: starting from R$750.00 per month Benefits: * Transportation allowance