FIELD SERVICES SUPPORT TECHNICIAN - FIELD

Description

Job Summary: A Field Services Support Technician responsible for analyzing, diagnosing, and resolving technology-related incidents and service requests, managing tickets, and ensuring equipment functionality. Key Highlights: 1. Field operations for IT equipment support and maintenance. 2. Incident ticket management and assurance of KPI compliance. 3. Laboratory testing for problem analysis and resolution. **Overview** --------------- We are seeking a Field Services Support Technician to analyze, diagnose, and resolve technology-related incidents and service requests. This professional will manage the incident queue via ITSM, oversee the entire service lifecycle, and ensure adherence to agreed SLAs. Responsibilities also include performing laboratory tests for hardware and software issue analysis and resolution, providing end-user support, and ensuring full operational functionality of the device and system fleet. Candidates must reside in the **FOZ DO IGUAÇU/PR** region. **Responsibilities and Duties** ----------------------------------- * Provide support to employees, ensuring all work devices are properly configured and fully functional. * Manage incident tickets and service queues, ensuring compliance with agreed KPIs. * Support other IT teams during crises, projects, changes, and technology environment testing. * Manage equipment inventory, ensure accurate asset tracking and equipment maintenance. * Create, update, and execute SOPs for task execution and knowledge standardization. * Software installation and hardware maintenance **Requirements and Qualifications** ------------------------------ * Experience as a Field Technician. * Specific knowledge (tools, language, certifications): * Proficiency in operating system installation and configuration. * Experience with cabling and telephony is a plus. * Knowledge of Windows 10\. Ability to perform data migration, user backup, administrative tools \- \- and registry operations. * Basic Active Directory knowledge: adding/removing devices from domain. Basic understanding of configuring Exchange Server and BES accounts. * Fundamental networking knowledge (static/dynamic IP configuration, basic commands such as ipconfig /release /renew). * Microsoft Office Suite (especially Outlook — profile creation and Exchange account maintenance; Excel — basic formula knowledge). * Laboratory environment experience, including hardware analysis, testing, and diagnostics. * Handling of incidents and service requests, SLA monitoring, and end-user support. * Desired technical certifications: MCP, MCSE, CCNA, ITIL, AWS, AZURE * Behavioral traits: Resilience, focus, commitment, organization, strong communication skills, and punctuality. **What We Offer You?** ------------------------------- * Meal or Food Allowance; * Medical and Dental Assistance; * Pharmacy Benefit Program (discounts on medication purchases); * Gym Membership Benefit; * Life Insurance; * TIVIT Club (discounts and partnerships with top retailers); * PAC \- Career Acceleration Program; * Certification Reimbursement; * MOBIFLIX – Our corporate academy offers both in-person and online courses aligned with the latest market technology trends; Minimum Education Level: Bachelor's Degree Desired Education: Information Technology, Bachelor's Degree Driver’s License: Class B