Digital Relationship Analyst

Description

Job Summary: Strategic support to cooperatives and management, indicator analysis, delivery of presentations and training programs, performance monitoring, and improvement of digital processes. Key Highlights: 1. Strategic support and BI-based indicator analysis 2. Delivery of presentations and development of training programs 3. Planning and monitoring of digital communication **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 a.m. to 5:00 p.m. **Level:** Operational **Employment Type:** Permanent – CLT * Provide strategic support to cooperatives and management; * Analyze, monitor, and extract indicators and information using BI tools; * Deliver external presentations and develop training programs; * Monitor the operational team’s performance; * Record and track requests in customer service systems, ensuring timely responses within established deadlines; * Support digital relationship processes, ensuring adherence to the organization’s defined language standards and service protocols; * Provide product and service support for cooperatives, aligned with the business agenda and internal processes; * Propose improvements to customer service processes and digital workflows; * Plan and monitor digital communication and relationship initiatives. **Requirements:** * Bachelor’s degree in Business Administration, Economics, Accounting, or related fields; * Proficiency in Microsoft Office 365. * Experience in financial institutions/cooperatives of credit; * Experience in customer service; * Strong written and interpersonal communication skills; * Agility, empathy, and attention to detail; * Ability to handle multiple simultaneous tasks; * Results-oriented mindset and focus on customer satisfaction; * Process management capability, with emphasis on performance and results; Strong communication skills for delivering presentations to strategic audiences. * **Desirable:** * Pursuing or completed postgraduate studies; * ANBIMA certification. **Benefits:** Anniversary Bonus, Daycare/Nanny Allowance, Partnership Agreements, Workplace Gymnastics, Extended Maternity Leave, Performance Incentive Plan, Health Insurance, Dental Insurance, Private Pension Plan, Life Insurance, Sicoob University, Meal Voucher, Food Voucher, Transportation Voucher, Wellhub, Zenklub