Customer Support Assistant

Description

Job Summary: Work as a Customer Support Assistant, providing courteous, prompt, and efficient customer service—answering inquiries and logging incidents—to ensure customer satisfaction and loyalty. Key Highlights: 1. Multichannel customer service: phone, WhatsApp, chat, and email 2. Customer support focused on satisfaction and retention 3. Resolution of requests and tracking of service tickets Customer Support Assistant **Responsibilities** * Respond to customers via phone, WhatsApp, chat, email, or other channels * Provide support by clarifying questions regarding products, services, and processes * Log customer interactions, requests, and complaints in the system * Resolve low- to medium-complexity requests * Escalate more complex cases to the responsible departments * Track service tickets until final resolution * Ensure courteous, prompt, and efficient service * Contribute to customer satisfaction and loyalty High school diploma required (a college degree is preferred) Minimum Education Level: High School (Secondary Education)