Job Summary: Customer service representative responsible for multichannel support, request registration, issue resolution, and contribution to continuous improvement. Key Highlights: 1. Multichannel customer service: phone, email, chat, and social media 2. Focus on problem resolution and customer satisfaction 3. Opportunity to contribute to process improvement **Customer Service Representative (Customer Support Service)** **Location:** São José dos Pinhais/PR **Employment Type:** CLT **Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM **:Responsibilities** * Provide customer service via phone, e\-mail, chat, and/or social media * Register and track requests, inquiries, complaints, and suggestions * Ensure courteous, prompt, and efficient service * Resolve issues and escalate demands to responsible departments when necessary * Monitor deadlines and provide timely feedback to customers * Update information in systems and customer service reports * Contribute to the continuous improvement of customer service processes **Requirements:** * Completed high school education * Experience in customer service or customer support * Strong verbal and written communication skills * Proficiency with computer systems and basic IT * Empathetic, organized, and proactive personality * Ability to handle conflict situations **Preferred Qualifications:** * Experience with customer service platforms (e.g., CRM, online chat) * Experience in multichannel customer service * Knowledge of customer service techniques **Compensation and Benefits:** * Salary: To be discussed * Transportation allowance Employment Type: Full-time, Permanent CLT Salary: R$2\.000,40 \- R$2\.624,50 per month Benefits: * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
