Job Summary: We are seeking a proactive and committed professional to provide first- and second-level technical support, incident management, and support for systems and hardware. Key Highlights: 1. Working on the Technical Support team 2. An environment conducive to learning and professional growth 3. A culture that values diversity and inclusion We are **Quality Digital**! Learn more about us: * **A phrase that defines us** — We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** — We are *#borderless*. Our team is spread across Brazil and around the world. * **Our culture** — Though physically distant, we stay united. We hold regular ceremonies to foster closer connections, share knowledge, and keep up with company news! * **We are diverse** — One of our commitments is to make our company an increasingly diverse, inclusive, and respectful workplace, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** — To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What are we looking for?** A proactive, committed individual with strong interpersonal skills to join our Technical Support team. **Your day-to-day responsibilities will include:** * Logging and managing incidents, handling first- and second-level requests; * Providing support for operating systems and software installation (including Microsoft Office), networks, printers and peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, Active Directory, and IP configuration; * Monitoring, responding to, and updating incidents in the database—preventing queue buildup that could compromise project SLAs, while minimizing incident backlog; * Creating and updating knowledge base articles, procedures, service scripts, and problem-resolution documentation in the KCS portal. **Requirements and Qualifications** * Knowledge of network, microcomputer, software, and hardware troubleshooting; Service Desk tools; operating systems; Microsoft Office; and smartphones/mobile devices. **Preferred qualifications:** * Bachelor’s degree in Technology-related fields. **Work Schedule** * **Shift: 2:00 PM – 11:00 PM (including weekends as per roster)** * **Work model: Hybrid** * **Location: Água Verde, Curitiba-PR** **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental assistance**, ensuring your and your family’s health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym membership program**, encouraging physical activity * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for education**, including language, technology, and online course platforms * **Payroll-deductible loans**, with attractive interest rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, why not grab your cup of coffee, tea, juice—or your favorite beverage—and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?