IT Assistant

Description

Job Summary: We are looking for a professional passionate about connecting talents with opportunities to provide on-site and remote technical support, perform maintenance, and configure systems and networks. Key Highlights: 1. On-site and remote technical support for Windows and Linux systems. 2. Preventive and corrective maintenance of IT equipment. 3. Configuration and management of local networks and user accounts. Here, we cultivate an environment that prioritizes kindness, respect, and the growth of our employees, valuing every person who is part of this story. Are you passionate about connecting talents with opportunities? Then, this job could be yours! Join our team and help build the future of our company! **Responsibilities and Duties** **Your typical day:** * Provide on-site and remote technical support to users on Windows and Linux operating systems, resolving issues and clarifying doubts. * Perform preventive and corrective maintenance on computers, laptops, printers, and other IT equipment. * Install, configure, and update operating systems, applications, and drivers on users' machines. * Configure and manage local networks, including cabling, switches, and routers. * Manage user accounts, access permissions, and security policies. * Perform periodic backups and ensure data recovery when necessary. * Document technical procedures, configurations, and implemented solutions. * Deliver technical training to users on tools, systems, and IT best practices. * Maintain a knowledge base to guide users and the team. * Respond to and track technical tickets within established service timeframes. * Report identified issues to management for root cause analysis. **Requirements and Qualifications** **What we seek:** **Education:** Technology, Technical, or similar courses in the technology field, either ongoing or completed. * Experience in IT technical support. * Knowledge of Windows (10/11) and Linux (Ubuntu, Debian) operating systems. * Knowledge of computer hardware, including assembly, maintenance, and troubleshooting. * Understanding of TCP/IP networking, including configuration of switches, routers, and basic firewalls. * Ability to clearly and concisely document technical procedures. * Familiarity with help desk and ticket management tools. **You’ll stand out if you have:** * Practical experience in help desk support. * Experience supporting web systems and browsers. * Basic programming knowledge. * Additional courses in hardware, networking, operating systems, or technical support. **Additional Information** **From Day One:** * Reduced workload – 40 hours per week; * On-site meals – no payroll deduction; * Life insurance; * Transportation allowance. **After the probation period, you will also receive:** * Meal allowance of R$ 336.00 – no payroll deduction; * Amil health insurance – with co-payment and 40% monthly premium subsidy; * DentalUni dental insurance; * TotalPass and VR Nutrition; * Bonuses and incentives; * Pharmacy benefit; * Econet Educational (courses and postgraduate programs); * Partnerships with educational and leisure institutions. **Conveniences:** * Christmas basket; * 1-hour-and-30-minute lunch break; * On-site snack bar; * Game room; * Rest area; * Gifts for special occasions. Founded in 2002, we are a company that provides comprehensive and objective legal information without omitting or fragmenting legislative content, while also offering clients all necessary support and consultancy. We are committed to our clients and to information. Ethics is one of our core pillars. Therefore, we work responsibly, prioritizing continuous updates across all areas. The result of all this is a series of content, tools, and solutions that ensure greater agility and security in corporate routines, covering Tax, Fiscal, Accounting, Labor, Social Security, and Foreign Trade areas.