Support Assistant

Description

Job Summary: The Support Assistant provides technical assistance and user support, ensuring efficient resolution of issues related to the platform. Key Highlights: 1. Support request handling via phone, chat, and WhatsApp 2. Remote support to users to ensure operational continuity 3. Teamwork and proactive problem resolution **Description and Responsibilities:** **Working Hours:** Monday to Friday, 08:00 to 17:48, 1-hour lunch break **Level:** Operational **Employment Type:** Full-time – CLT Activity Description: The Support Assistant is responsible for providing technical assistance and end-user support, ensuring efficient resolution of platform-related issues. Activities include: Receiving and logging support requests via phone, chat, and WhatsApp. Providing remote support to users to ensure operational continuity. Maintaining detailed records of support activities and applied solutions in CRM. Monitoring new user postings and disputes, and providing all necessary support. The candidate must demonstrate effective communication skills, proactive problem-solving ability, and strong teamwork capabilities. Flexibility to handle multiple tasks and a willingness to continuously learn are essential for success in this role. **Requirements:** * Strong verbal grammar; * Good interpersonal skills; * Strong communication skills; * Experience in customer service; Education: * Completed high school; **Benefits:** Medical assistance, Dental assistance, Internal benefits, Life insurance, Meal voucher, Transportation voucher