Customer Relationship Assistant

Description

Job Summary: Responsible for customer service and support, acting as an interface between internal departments, and ensuring customer satisfaction, pursuing continuous improvement of the customer experience. Key Highlights: 1. Direct customer service and support 2. Strategic interface between customers and internal departments 3. Focus on improving customer experience and satisfaction Main Responsibilities: * Provide customer service and support to company clients * Track customer requests and demands * Serve as the interface between customers and internal departments (tax, accounting, HR, etc.) * Ensure customers receive timely responses within established deadlines * Update information in systems and internal controls * Support improvements in customer experience and satisfaction Requirements: * Completed high school education (a bachelor's degree in Administration, Accounting, or related fields is preferred) * Strong verbal and written communication skills * Organizational skills and proactivity * Ability to work effectively in a team * Knowledge of administrative routines or customer service Preferred Qualification: * Experience in an accounting office Desired Competencies: * Interpersonal relationship skills * Agility in resolving requests * Responsibility regarding deadlines * Attention to detail Employment Type: Full-time, CLT permanent contract Compensation: R$2.500,00 - R$2.600,00 per month Benefits: * Medical assistance * Fuel allowance * Food allowance * Meal voucher * Transportation voucher Work Location: On-site