Job Summary: Support the structuring, maintenance, and continuous improvement of internal processes and policies, ensuring efficiency, transparency, and quality. Key Highlights: 1. Dynamic environment focused on growth and challenges 2. Culture rooted in ethics, collaboration, and high performance 3. Encouragement of continuous development and upskilling We are a business group focused on innovative solutions, efficiency, and excellence in delivery. We operate strategically, always seeking to generate value for clients, partners, and employees. We believe people are our main differentiator. We value autonomy, continuous development, and a culture grounded in ethics, collaboration, and high performance. If you seek growth, challenges, and a dynamic environment, join our team. Are you an organized, detail-oriented person who enjoys bringing order to things? Do you enjoy working with documents and processes, and do you love it when everything is standardized and clear? Then this role may be perfect for you! We are looking for a **Quality, Processes, and Governance Assistant** to support our team in structuring, maintaining, and continuously improving internal processes and policies—ensuring greater efficiency, transparency, and quality in deliverables. **Responsibilities and Duties** * Support the **area coordination team** in organizing and updating internal documents, procedures, and policies. * Assist in conducting **internal audits**, completing checklists, collecting evidence, and recording non-conformities. * Keep our **process and document repository** up to date. * Update **templates, models, playbooks**, and supporting materials for internal departments. * Support process mapping and improvement by helping document workflows and information provided by departments. * Assist in updating **policies, standards, and guidelines**, managing versions, effective dates, and history. * Monitor and populate **departmental metrics** (quality, processes, governance) using spreadsheets or dashboards. * Support the **organization of meetings, agendas, and decision records** for departmental committees/rituals. * Organization and **attention to detail**. * **Proactivity** in seeking information and resolving pending items. * Strong **written and verbal communication** skills. * **Discipline** to follow processes and standards. * Curiosity and willingness to **learn and grow** alongside the team. **Requirements and Qualifications** * Completed high school education **or** currently pursuing a degree in **Administration, Information Systems, Quality Management, Process Management, IT, or related fields**. * Strong **organizational skills** and attention to detail. * Proficiency in **documentation** (creating, reviewing, and standardizing texts). * Intermediate knowledge of **Microsoft Office Suite** (especially Word, Excel, and PowerPoint). * Familiarity with—or ability to quickly learn—tools such as **Teams, SharePoint, GLPI, or similar**. * Interest in learning about **IT quality, processes, and governance**. Bonus points if you have: * Basic knowledge of **BPMN**, or prior exposure to process mapping. * Prior experience—even brief—with **quality, processes, PMO, or governance**. * Basic understanding of **agile methodologies** (Scrum, Kanban). * Familiarity with **Power BI** or other dashboard tools. Not mandatory—the idea is that you’ll also develop these skills here. **Additional Information** Here, you’ll find a welcoming, modern, and collaborative space where people feel comfortable working, exchanging ideas, and growing together. We are a group that believes results are built by people. We value a light-hearted, respectful, and development-focused environment because that’s how we make things happen. Grow with us! **Benefits:** ------------------- Here, we believe caring for people goes far beyond salary. **Training Incentive** Our thirst for knowledge is part of our daily life. We encourage continuous development and support your participation in events, courses, and certifications. As IBM, Oracle, Microsoft, and other leading technology partners, we ensure access to the world’s best training platforms. **Meal and Food Allowance – Flash** You receive a flexible card with monthly credits usable at supermarkets, restaurants, and affiliated establishments—fuel to tackle challenges with energy. **Health Insurance Plan** Your health is our priority. We offer a corporate health plan for your well-being and peace of mind. **Dental Insurance Plan** A 100% company-funded dental plan—because smiling is part of quality of life. **Life Insurance** All employees receive fully company-funded life insurance. **Birthday Day Off** In your birthday month, you get one paid day off to celebrate your way. After all, your day deserves to be special. **People Management Platform – Qulture.Rocks** We use Qulture to strengthen our people management culture. This is where we align priorities, track goals, work with OKRs, record recognition, and collaboratively build development plans—in a simple, clear, and engaging way. **Shall we connect people and technology?** ----------------------------------------- At Trade Technology, we deeply value human relationships. We believe innovation, development, and transformation are possible only through those relationships and the actions derived from them. Thus, our behaviors are grounded in three core pillars: transparency, trust, and truth. Our partnerships with major technology market players—including IBM, Oracle, AWS, Lenovo, and others—guarantee innovation and technology for digital transformation. Our three main areas of operation are: Infrastructure (Products and Services), Cognitive Science (Data Science Software and Services), and Information Security Consulting. **Cognitive Science** Cognitive Science aims to transform the future through data-driven information, directly enabling service personalization and the creation of innovative products powered by cutting-edge technology. Beyond our own Sivee and Timezer solutions, we provide outsourcing services to strategic clients. Our tech stack includes PHP (with Laravel), Python, C#, .NET, Angular, React, and others. **IT Infrastructure** Our Infrastructure team stands out for its accumulated technical expertise—recognized by clients as a strategic asset. Its mission is to implement and sustain IT solutions focused on agility and quality, leveraging specialists across all domains and technologies. **Information Security Consulting** Our Consulting practice delivers high-value, tailored solutions aligned to each client’s specific needs. This area drives our clients’ success by delivering services compliant with agreed expectations—guided by fundamental principles of Information Security and the General Data Protection Law.