Carry out a thorough onboarding process for potential customers who reach the company, as well as perform activities related to lead prospecting and attraction, generating an initial positive impression among them, and developing post-purchase activities to assess customer success. Job Responsibilities: - Assist in the creation, review, implementation, and maintenance of Standard Operating Procedures (SOPs) for all commercial processes adopted by the company, to carry out duties inherent to this position; - Provide initial support to leads arriving through digital channels—such as the company website, social media, WhatsApp, email—or those calling the company, establishing first contact; - Send emails to the database with the purpose of attracting, re-engaging, or building relationships with current or potential customers; - Send company presentations, digital catalogs, and other promotional materials to leads contacted; - Conduct active prospecting to identify potential customers, in accordance with strategic guidelines set by the Commercial Management; - Maintain daily records of the lead engagement journey in the CRM, following established standards; - Transfer qualified leads to the sales team according to defined rules, and monitor whether the sales consultant provided timely follow-up; - Schedule meetings between leads and the commercial or technical team, either in person or remotely; - Establish a regular engagement cadence with leads not converted by the commercial team, by sending information, articles, institutional or promotional materials, aiming to keep the brand/company top-of-mind for future decision-making by the lead; - Distribute and manage the Customer Satisfaction Survey, reporting survey results—including reports and charts—to Management; - Provide Customer Service (CS) support regarding complaints or dissatisfaction of any kind, escalating them to the responsible departments for resolution and monitoring the handling process; - Prepare quotations for private clients by identifying sales opportunities on online platforms such as Paradigma, Bionexo, Apoio Cotações, and GT Plan, identifying sales opportunities and submitting new proposals; - Monitor submitted proposals to identify possible declines, as well as the need for further negotiation; - Formulate price estimates for public tender processes, upon request from public clients or the sales team and/or Management; - Provide support to Administrative, Commercial, and Tender departments when required; Salary: R$ 2.200,00 (two thousand two hundred Brazilian reais) + variable component Benefits: - Meal allowance of R$ 300,00; - Course partnership program (ACIM); After probation period: - Dental plan (free of charge); - Health insurance (co-payment: 60% covered by company / 40% by employee); - Life insurance (free of charge)**Requirements**:Completed High SchoolBasic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)Strong verbal and written communication skillsOrganizationDiscipline**Desirable**: - Higher education degree (Business Administration, Marketing, or related fields); - Experience in prospecting is a plus; - Logical reasoning**Benefits**: Employment type: Permanent CLT contract Compensation: Starting at R$2.200,00 per month Benefits: * Medical assistance * Dental assistance * Company-provided mobile phone * Partnership agreements and commercial discounts * Life insurance * Meal allowance * Transportation allowance