Job Summary: Operational professional to assist teams, contact customers, receive vehicles, and manage the service process—from pre-order to delivery. Key Highlights: 1. Proactive customer service and comprehensive customer follow-up. 2. Detailed management of the service process and continuous communication. 3. Opportunity for negotiation and additional sales. **Description and Responsibilities:** **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM with a 2-hour lunch break \- Saturday, 8:00 AM to 12:00 PM **Level:** Operational **Employment Type:** Permanent – CLT* Assist the team of consultants, warranty specialists, and parts sales representatives. * Contact post-sales leads. * Approach customers and provide prompt service. * Upon receiving customers, verify whether they are walk-ins or scheduled, anticipating the content of the service pre-order (for scheduled customers). * Keep customers informed about service progress, costs, payment methods, and address any potential questions. * Perform a vehicle appearance checklist as well as a personal belongings check upon customer reception, preventing misunderstandings and ensuring appropriate customer attention. * Conduct bodywork inspection and prospecting inspection, significantly supporting additional sales during scheduled maintenance. * Use diagnostic menus during customer service when the vehicle arrives for service. * Offer value-added services. * Ensure perfect daily scheduling organization for customer service and repairs. * Inspect ready vehicles prior to customer arrival. * Negotiate with customers whenever necessary, ensuring full transparency in service delivery. * Verify, cross-check, and update customer records; handle credit-related matters accordingly. * Continue serving customers even after they leave the dealership, keeping them updated on pending services and any required adjustments. * Interpret service complaints/issues, always asking investigative questions. * Formalize service orders and estimates. * Record complaints clearly, thoroughly, and in an easily understandable manner on the service order (S.O.). * Consult the workshop supervisor to schedule services for walk-in customers. * Monitor service execution. * Inform customers about service execution and possible costs. * Assist technicians and the workshop supervisor regarding questions about requested services. * Monitor test drive returns. * Monitor vehicle cleaning. * Contact customers to inform them of completed services and schedule delivery time. * At delivery, explain performed services and associated costs. * Organize estimates, close S.O.s, and issue invoices. * Accompany customers to the cashier. * Track assigned goals and targets. * Collect signatures on bodywork inspections, service orders, and estimates. * Coordinate services with technicians/production staff and the workshop supervisor. * Document unauthorized services on the S.O. * Provide coverage during colleagues’ vacations. **Requirements:** High school diploma completed Strong communication skills Proactivity **Benefits:** No benefits reported
João Silva
Indeed · HR
João Silva
Indeed · HR
