Administrative Assistant - Customer Support

Description

Job Summary: A professional responsible for internal and external customer service, including ticket opening and closing, proposal preparation, calendar management, and document control. Key Highlights: 1. Customer service and support 2. Document management and information organization 3. Preparation of proposals and quotations Internal and external customer service Open tickets and tasks (service orders) Prepare quotations Draft service contracts/proposals Update the technical support calendar Monitor and keep customers informed about ticket status Close tickets and forward them to billing Maintain control spreadsheets Manage contractual maintenance schedules / technical support calendar Initiate customer service interactions Verify, register, classify, store, locate, distribute, monitor, update documents; perform digitalization and electronic archiving Type texts, spreadsheets, forms, and registrations Provide information about services Record complaints, questions, suggestions, requests, and feedback \-\-\-\-\-\-\-\-\-\-\-\-\- Birthday gift card. \-\-\-\-\-\- On-site parking. Corporate mobile phone. Employment type: Full-time CLT Benefits: * Medical assistance * Life insurance