Technical Support Analyst

Description

Job Summary: Join a dynamic and visionary team, driving innovation with cutting-edge solutions and delivering field-based technical support and service. Key Highlights: 1. Dynamic and visionary team collaboration, driving innovation 2. Challenges and practical application of technology knowledge 3. Opportunity for IT and Telecommunications professionals **Join our team!** Technology is what drives us! We are committed to **driving innovation** with cutting-edge solutions and a constant focus on the future. If you seek challenges, enjoy applying your knowledge in practice, and want to work within a **dynamic and visionary team**, this opportunity is for you! **Your responsibilities in this role:** * Monitoring the Field Services ticket queue * Providing on-site and remote support for tickets within SLA * Direct contact with customers * Installation and repair of hardware and software for computing equipment and devices * Inspections and tests for preventive maintenance * Reporting ticket status to the Service Center, including ticket closure notifications * Conducting inventory of IT and Telecommunications equipment * Maintaining and organizing technical rooms * Performing tests on offline cameras to restore service * Performing cable installation and service activation **What we are looking for:** * Completed High School education + relevant courses * Knowledge of Telecommunications * Knowledge of Microcomputing — Hardware and Software * Knowledge of UTP cable, structured cabling, and twisted-pair cable * Experience in Telecommunications and customer service **Preferred qualifications:** * Knowledge of physical cameras Our selection process will be conducted online, including interviews with Human Resources and technical interviews. Submit your resume and help us build the future together! Minimum Education Level: Bachelor's Degree Desired Education: * Systems Analysis and Development, Bachelor's Degree * Computer Maintenance and Support, Technical Course * Information Technology, Bachelor's Degree