Reservations Assistant

Description

Job Summary: A professional to provide direct support to the reservations department, assisting in controlling, updating information, and organizing administrative routines. Key Highlights: 1. Support for the reservations team and commercial department 2. Organization of administrative routines 3. Learning of commercial policies and sales channels **Job Description:** ---------------------- Provides direct support to the reservations department, assisting in controlling, verifying, and updating information in the system. Acts as an intermediary between agents and analysts, organizing administrative routines and supporting service quality. Responsibilities: Initial customer service via phone, WhatsApp, and e\-mail, under supervision. Support in entering and verifying reservations in the system (e.g., SMNet or similar). Checking room availability, rates, and hotel policies. Sending simple quotations according to defined standards. Updating guest registration data. Supporting the reservations team and commercial department. Organizing e\-mails, requests, and basic follow\-ups. Learning commercial policies, rate types, and sales channels. **Essential Requirements:** ------------------------------ Currently enrolled in or graduated from a Bachelor’s program in Tourism & Hospitality, Commercial Management, or related fields. Experience with the CMNet system is a plus. Fluent English is a plus. **Desirable Requirements:** -------------------------- Communication skills. Empathy. Ethics and responsibility. Time management. Proactivity. Resilience. Teamwork. Strategic vision. **Employment Type:** -------------------------- CLT **PCD:** -------- NO **Benefits:** --------------- On\-site meals; Attendance bonus of R$ 200.00; Meal allowance of R$ 200.00; Performance bonus and over\-performance bonus (quarterly); Birthday leave; English classes; 100% payment for overtime hours; 100% payment for holidays; ACIFI association benefits; TotalPass (gyms); C4life (psychological, legal, social, financial, and pet support); Health insurance (50% of monthly premium covered by the company – Itamed); Dental insurance (SulAmérica); Pharmacy discount program (Nissei); Corporate life insurance. **Work Location:** ---------------------- Viale Eventos \& Administração **Working Hours:** ------------------------ 10:00 AM to 7:00 PM