Customer Service

Description

Job Summary: A customer service and relationship professional who is proactive in resolving issues and identifying sales opportunities, with a focus on customer satisfaction. Key Highlights: 1. Responsive and proactive customer service, managing digital channels 2. Identification and creation of active sales opportunities 3. Order lifecycle tracking and customer satisfaction **Responsibilities:** Customer Service and Relationship Management (Responsive and Proactive) Respond to digital channels (WhatsApp, e\-mail, iFood, etc.) Handle requests and inquiries proactively, seeking optimal solutions. Identify and create active sales opportunities. Monitor the entire order lifecycle. Conduct proactive outreach to ensure customer satisfaction. Collaborate with internal teams. **Requirements:** Excellent written communication skills Ability to identify and capitalize on sales opportunities Skill in managing multiple customer interactions and orders Practical knowledge of messaging platforms (WhatsApp, e\-mail, iFood) **Desirable:** Prior experience in customer service or digital sales. Familiarity with order management systems or customer service platforms. **Additional Information:** Working hours: Monday to Saturday Compensation: R$2\.123,00 per month Benefits: * Medical assistance * Life insurance * Meal allowance * Transportation allowance Work location: On-site