Job Summary: The Collections Assistant will support the collections process for delinquent customers, including debt negotiation, system updates, and seeking solutions to regularize overdue payments. Key Highlights: 1. Assist in negotiating debts with delinquent customers 2. Update payment and agreement information in the system 3. Support the preparation of delinquency reports The Collections Assistant is responsible for supporting the collections process for delinquent customers, conducting telephone contacts, negotiating debts, and updating information in the system. This professional works collaboratively with the collections department team to seek solutions for regularizing overdue payments. Work model: On-site Location: Cascavel/PR Availability to work at Dipelnet Centro Schedule: Monday to Friday, from 8:30 AM to 6:00 PM, and Saturdays, from 8:00 AM to 12:00 PM\. * Contact delinquent customers by phone and other official company channels to negotiate debts; * Update in the system information regarding payments, agreements, and negotiation status; * Analyze customers' financial situations, identify possibilities, and propose appropriate solutions for debt regularization; * Issue and send bank slips, invoices, and other necessary documents to formalize payment agreements; * Record all customer interactions and service activities in the system, ensuring traceability and data integrity; * Support the preparation of delinquency, credit recovery, and collections team performance reports; * Participate in alignment meetings, contributing suggestions and strategies to achieve departmental goals; * Conduct collections from active, blocked, and canceled customer bases; * Perform debt renegotiations and present payment agreement proposals in accordance with internal company policies.
João Silva
Indeed · HR
João Silva
Indeed · HR
