Job Summary: Professional responsible for handling and following up on actions, recording complaints, providing technical assistance, controlling procedures, and supporting ISO audits. Key Highlights: 1. Support and follow-up of internal and external ISO 9001 and ISO 14001 audits 2. Management of customer complaints and technical assistance processes 3. Monitoring of indicators and legal requirements applicable to the IMS \* Provide support to departments regarding processes; \* Enter data into the Onqualit system and software for legal/environmental aspects; \* Follow up on open corrective, preventive, and improvement actions and ensure their effective completion; \* Conduct and ensure implementation of customer satisfaction surveys; \* Handle and record customer complaints; \* Manage technical assistance requests; \* Review, control, and distribute IMS procedures, work instructions, and records; \* Follow up on and provide support during internal and external ISO 9001 and ISO 14001 audits; \* Evaluate raw material suppliers; \* Monitor legal requirements applicable to the IMS; \* Monitor IMS indicators; \* Monitor supplier compliance Job Type: Full-time, CLT (Consolidation of Labor Laws) Compensation: R$2\.300,00 \- R$3\.000,00 per month Benefits: * Medical insurance * Dental insurance * Free parking * Life insurance * Meal allowance * Transportation allowance Work Location: On-site