Job Summary: We are seeking proactive and empathetic professionals to deliver customer service, ensuring solutions and building consultative relationships in a dynamic environment. Key Highlights: 1. Build a purpose-driven career in the education sector. 2. Work in an environment of constant change and innovation. 3. Collaborate with other teams and maintain clear communication. **WHY JOIN THE LINX TEAM?** ----------------------------------- At ***Linx Sponte***, we breathe education and technology. We believe in the power of transformation born from active listening, caring for people, and developing solutions that simplify the daily lives of educators. We lead with empathy, value collaboration, and nurture the potential of every team member to consistently deliver more—with purpose and excellence. Our teams operate with autonomy and ownership to tackle major challenges, because we know that only with a committed and connected team can we bring schools, families, and students closer through technology. We do it together, keeping our primary focus—our customers—front and center. And on this journey, we grow alongside the education market. If you also believe in the power of education, possess a genuine perspective on the impact your work can create, and seek an environment where your contributions hold real meaning, then this is your next destination! With us, you’ll have the opportunity to build a purpose-driven career, knowing that each of your decisions contributes to the development of thousands of students across Brazil. **What challenges await you?** * Work in an environment of constant change and innovation, pursuing continuous learning beyond formal training; * Deliver agile, empathetic, and effective support, exceeding customer expectations; * Manage high demand in a dynamic market while maintaining organization, flexibility, and adaptability. **Your day-to-day responsibilities:** * Build close, empathetic, and consultative relationships with customers; * Analyze information and context to direct support interactions effectively; * Monitor tickets end-to-end, ensuring quality and appropriate follow-up; * Act with urgency, prioritizing what truly matters; * Collaborate with other teams, maintaining clear and cooperative communication; * Be proactive: anticipate issues, suggest improvements, and drive results. **Requirements to help transform retail with us:** * Genuine desire to delight customers; * Proactive, organized, and responsible profile; * Strong analytical ability; * Clear communication and an owner’s mindset; People who love people **How we support you:** Beyond the daily learning you’ll gain from our **\#soulinx** team, we also care for you in many other ways: **Hybrid work schedule**, enabling you to balance routine, focus, and quality of life. **Meal and Food Allowances**, because good energy starts on your plate. **Birthday Day Off**, to celebrate your way. **Scholarship and free courses**, so you never stop evolving. **PLR – Profit and Results Sharing**, celebrating achievements together. ️ **Vacation \& Co**, offering exclusive benefits to enhance your rest time. **Baby \#soulinx Onboard**, featuring comprehensive care and thoughtful perks for moms and dads during this important phase. **My Pet Club**, because your pet is part of the family—offering benefits and advantages to care for your best friend. **Wedding Gift**, to celebrate life’s big moments. **Medical and Dental Assistance**, covering your health comprehensively. **Life Insurance**, bringing greater peace of mind for you and your family. * **Acolhe 360**, a complete employee support program staffed by a multidisciplinary team. **Conexa Saúde**, our digital hospital—no cost, available anytime, day or night. **Medication Benefit**, providing up to **R$ 200 per month subsidy**, via a fully digital journey integrating consultation, prescription, and purchase through Verde Virtual Hospital. **WellHub**, a partnership with gym networks to help you care for both body and mind. * **Allya**, offering super discounts at thousands of establishments across Brazil. Eyes lit up? Then come **\#respirarvarejo** with us! *At Linx, we value diversity and actively promote inclusion for all individuals. All our positions are open to professionals of all genders, sexual orientations, gender identities, ages, beliefs, races and ethnicities, physical conditions, and neurodiversity.*