Description: * Availability to work on on-call shifts. * Proven experience in Level 2 technical support. Knowledge required: * Basic Information Security concepts. * Experience with ITSM tools. * Solid knowledge of Active Directory. * Machine formatting and configuration. * Software installation, troubleshooting, and configuration. * Zebra printer configuration. * Password panel and kiosk configuration. * Basic networking: cable crimping and network point maintenance. Working Hours: * Monday to Friday, from 11:00 AM to 8:00 PM (availability for on-call shifts is required; standby duty occurs between 8:00 PM and 7:00 AM according to rotating schedule). * Work model: 100% on-site. * Work location: Araucária, PR. NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply—okay? We’ll carefully review your profile considering all your qualifications. What we’re looking for: * We are seeking an Analyst to work in a critical and dynamic environment, ensuring high availability of operations within a fast-response service setting. The professional will be responsible for resolving technical requests promptly and efficiently, directly contributing to the continuity of essential services. Your day-to-day responsibilities will include: * Resolving tickets, ensuring requests are addressed within established deadlines and supporting performance indicators to remain within target goals. * Providing customer support in person, remotely, or via phone. * Performing help desk tasks, such as: * Formatting and configuring machines. * Installing, configuring, and supporting software. * Configuring and maintaining printers (including Zebra models). * Configuring password panels and kiosks. * Supporting the networking team with basic tasks, including cable crimping and network point configuration. * Maintaining and configuring the company’s core systems. 2512130202201917674