Job Summary: Professional for multichannel customer service, payment control, expense management, and continuous process improvement at the Polytechnic School of PUCPR. Key Highlights: 1. Focus on positive social impact through education and health. 2. A purposeful and meaningful work environment. 3. Opportunity to contribute to a fairer and more solidarity-based society. Would you like to help build a fairer and more solidarity-based society? Polytechnic School of PUCPR is seeking a professional who wishes for their daily work to be filled with meaning and driven by the purpose of contributing to a mission that positively impacts the lives of those most in need—through education and healthcare. How does this opportunity sound to you? Does it match your profile? **Responsibilities and Duties** * Provide multichannel service to internal and external stakeholders (in person, by phone, via apps, and e\-mail), guiding them on selection processes, enrollment, scholarships, qualification/defense deadlines, and document requests. * Control and execute payments to internal and external faculty. * Process travel expense reimbursement requests, ensuring compliance with internal policies. * Arrange hotel accommodations and air travel, ensuring optimal cost\-effectiveness, adherence to deadlines, and institutional regulations. * Review documents (invoices, receipts, and supporting documents), validating information prior to submission for payment or approval, providing support throughout the request process, clarifying doubts, and ensuring correct workflow. * Monitor the status of requests—from submission through approval to final reimbursement—ensuring process regularity and timeliness. * Maintain organized records of all entries to facilitate future audits and inquiries. * Develop and monitor spreadsheets, reports, and indicators to support School management, consolidating faculty and student data for the Annual Evaluation. * Contribute to the continuous improvement of processes and projects (workflows, standardization, controls), coordinating requirements with other departments of PUCPR and the Marista Group. **Requirements and Qualifications** **What You Need:** * Completed or ongoing undergraduate degree in Business Administration, Accounting, or related fields. * Experience in customer service. * Strong interpersonal skills and effective communication. * Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Microsoft Teams). * Ability to work with systems. * Proactive problem\-solving skills. * Commitment to meeting deadlines. * Organized / Solution\-oriented. * Assertive and solid communication skills. * Familiarity with Benner System. * Ability to collaborate effectively. **Additional Information** **What You’ll Find Here:** * Unimed Health Plan: With co\-payment, offering medical coverage and access to a high\-quality accredited network. * OdontoPrev Dental Plan: Nationwide coverage, with monthly premiums deducted from payroll. * Education Incentive Program: Valuing professional and personal development of employees, with incentives for specialization, extension courses, language learning, and post\-graduate studies at PUCPR. * Meals at Bistrô Marista: On\-site meals provided on workdays, with a symbolic payroll deduction. * Quality of Life Program * Private Pension Plan * Life Insurance * Transportation Voucher * Free Parking * Wellhub (formerly Gympass): Access to numerous gyms with monthly membership fees deducted from payroll. * Zenklub: Access to telehealth sessions with mental health specialists, including two free consultations per month. * “Conte Comigo” Program: Multidisciplinary team available for social support, legal guidance (excluding labor law), financial consulting, and pension advice. * Benefits Club: Partnerships with companies across various sectors, offering special discounts on services and products. **Salary:** Our salary proposal is determined based on multiple factors. If a specific value has already been set for this position, it will be disclosed during the selection process. **Working Hours:** Monday to Friday, from 11:12 a.m. to 8:00 p.m., and Saturday from 7:30 a.m. to 12:30 p.m. **Location:** PUCPR – Curitiba Campus If you wish to join a team shaping tomorrow’s world, we’d love to meet you. Join us and **\#BeMarista**. We are **PUCPR**, whose mission is to educate citizens committed to life and to societal progress. Our University comprises nearly 3,000 employees—including faculty and administrative staff—with campuses in three cities in Paraná: Curitiba, Londrina, and Toledo, plus a unit in Florence (Italy), in partnership with Kent State University. In 2023 alone, we **positively impacted over 38,000 students and awarded approximately 5,000 undergraduate scholarships.** Our commitment is to **unite humanity and excellence** in building an **increasingly fair and solidarity\-based society**, and this is what our employees experience daily—a **balanced career aligned with personal life**, making the world more humane. **We work for the common good**, and every small action is thoughtfully designed to positively affect thousands of lives: of those who care and are cared for, of those who teach and develop. **Our relationships are strong, authentic, and honor each individual for who they truly are**. Grounded in a **solid culture**, we find here the purpose that drives us every day. We belong to the Marista Group, which also includes the **Marista Center for the Defense of Childhood (CMDI)**, dedicated to ensuring children’s and adolescents’ rights are prioritized by society; **FTD Publishing House**, offering transformative educational solutions; **São Marcelino Champagnat Hospital**, delivering holistic and integrated patient care; and **Cajuru University Hospital**, a reference center in humanitarian care. Would you like to join a team of people doing good? Check out our openings and apply! **Also check out other openings across our mission fronts:**