E-commerce Commercial Assistant

Description

Job Summary: Responsible for multichannel customer service, understanding customer needs, guiding sales, managing the customer portfolio, and interacting with internal departments for support. Key Highlights: 1. Multichannel customer service and sales guidance 2. Customer portfolio management and organization 3. Interaction with internal departments to resolve requests **Main Responsibilities:** * Provide multichannel customer service (WhatsApp, Instagram, Messenger, and chat) with prompt, clear, and standardized responses. * Understand customer needs, recommend suitable products, overcome objections, and guide interactions to successful sales closure. * Prepare quotations, conduct proactive follow-ups, and re-engage customers who did not complete purchases. * Register orders in the system, monitor payments, and update statuses for shipment. * Manage and organize the customer portfolio. * Prioritize customer service based on urgency and maintain an organized workflow. * Interact with internal departments (production, procurement, finance) to resolve customer requests. * Plan and suggest initiatives to increase sales (promotions, kits, bundles, campaigns, etc.). * Accurately record all interactions to ensure history tracking and traceability. **Requirements:** * Proficiency with customer service systems, CRM, or ERP. * Experience or familiarity with WhatsApp Business. * Basic knowledge of spreadsheets (Excel or Google Sheets). **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM **Additional Benefits:** \- Attendance bonus of BRL 300.00 via supermarket card. \- Performance-based variable compensation. \- Transportation allowance. Employment Type: Permanent CLT Salary: BRL 2,300.00 \- BRL 2,500.00 per month Benefits: * Life insurance * Meal allowance * Transportation allowance