We are seeking an **Operations Supervisor** to work at the **Monitoring Center**, with a technical, strategic, and people-oriented profile, capable of leading teams, optimizing processes, and ensuring customer satisfaction and operational efficiency for the company. This professional will be responsible for **managing the center's daily operations**, monitoring performance indicators, aligning processes, and promoting team engagement, ensuring quality, speed, and excellence in service delivery. **Desired Education and Experience** The ideal candidate should have **proven education or experience** in areas related to management and operation of monitoring centers, such as: * **Business Administration or Management:** for process control, goals, and performance metrics; * **People Management or Human Resources:** to lead teams with empathy, discipline, and focus on results; * **Information Technology or Electronic Security:** to understand monitoring systems, alarms, cameras, and remote guard booths; * **Quality Management or Process Auditing:** for performance analysis and implementation of continuous improvements; * **Customer Service or Communication:** to resolve issues and strengthen customer relationships; * At more advanced levels, having an **MBA or specialization in Leadership, Strategic Management, or Human Development** is considered a differentiator. We are looking for a **technical and people-focused leader**, with **analytical vision, assertive communication, and results orientation.** The candidate must be able to **manage people, processes, and customers with balance and agility**, demonstrating **availability, commitment, and strong sense of responsibility**. We value professionals who show initiative, decision-making ability, and alignment with our core values of **excellence, ethics, and service quality**, who can represent and strengthen **Vigivel's** reputation. **Our Benefits** * **Meal Allowance of R$625.00** — to assist with your monthly expenses; * **Pharmacy Benefit** — convenience in taking care of your health and your family's; * **Medical Plan** — quality healthcare and peace of mind in daily life; * **Transportation Voucher** — to commute safely and punctually; * **Salary Advance** — financial flexibility when you need it most. **Career Progression** At Vigivel, we believe that our employees' growth drives the company's success. The **Operations Supervisor** has real opportunities for **professional advancement**, progressing according to performance and commitment. Job type: Full-time, Permanent CLT contract Pay: R$2,000.00 \- R$3,130.00 per month Benefits: * Medical insurance * Meal allowance * Transportation voucher