Job Summary: We are seeking an Intern to support the monitoring and analysis of retail and community customer demands, service order control, and process improvement, thereby contributing to the customer experience. Key Highlights: 1. Opportunity for those seeking to learn, grow, and contribute 2. A dynamic, collaborative environment full of possibilities 3. Focus on continuous development and personal growth Transforming the future starts now—and your talent can drive this movement. We are Brazil’s first multi-service company, operating across energy distribution, renewable energy generation, energy trading, sanitation, telecommunications, and services—positively impacting the lives of millions of people. At Grupo Equatorial, we create tangible opportunities for early-career professionals to develop within a dynamic, collaborative, and opportunity-rich environment. If you seek a chance to learn, grow, and contribute alongside a team that values diversity and believes in every individual’s potential, this is where you belong. Together, we build real pathways for those who want to grow with us. We are looking for a talented individual to fill the Intern position. **Let’s transform collaboration into results—together!** **Responsibilities and Duties** **In this role, you will work at our Macapá\-AP unit** and be responsible for: * Supporting the monitoring and analysis of retail and community customer demands; * Assisting with service order control and processing; * Supporting the mapping and improvement of processes focused on customer experience; * Monitoring customer service and service quality indicators; * Assisting in the preparation of management reports and presentations; * Supporting customer relationship initiatives and community engagement activities; * Contributing to data organization and internal system updates; * Supporting technical and administrative teams in the customer service workflow. **Requirements and Qualifications** What we expect from you: * Currently enrolled in Administration, Commercial Management, Social Work, or related fields; * Intermediate Excel skills; * Ability to analyze and design processes; * Logical reasoning; * Commitment to results; * Passion for your work; * Teamwork orientation. **Additional Information** Why join Grupo Equatorial: By joining our team, you’ll have the opportunity to be part of a collaborative environment that encourages continuous learning, personal growth, and individual ownership. Here, challenges become development—and collaboration becomes results! **We offer:** * Internship stipend; * Meal allowance; * Transportation allowance; * Wellhub. \#LI\-DL3 Joining Grupo Equatorial means **believing in the power of multipossibilities.** And why do we think this? Because our story began in energy distribution—and today, **we are Brazil’s first multi-service company in the sector!** We positively impact **over 14 million Brazilians**, and continue growing with a clear purpose: transforming the future every day through solutions that generate positive impact in people’s lives. Different businesses, realities, and career paths enable each talent to find their own way to grow, collaborate, and make a difference. Our strength lies in our people—and in the impact they create when given space to be themselves. **Now it’s your turn to be part of this movement!**