Job Summary: We are seeking a dynamic and proactive professional to provide IT technical support, focused on resolving tickets and optimizing processes. Key Highlights: 1. Providing technical support and notebook maintenance 2. Focusing on continuous improvement of support processes 3. Interacting with internal departments and suppliers **Why join \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build innovative solutions that make people’s lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient—we are not just a team; we are \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and Duties** * Respond to and resolve notebook-related tickets, ensuring proper logging and traceability of actions taken. * Diagnose and fix issues in Windows and Linux operating systems. * Provide support for the Microsoft ecosystem and corporate tools related to users’ work environments. * Standardize, configure, and maintain notebooks according to the defined baseline. * Support asset management, including equipment tracking and lifecycle monitoring. * Address connectivity and corporate resource access incidents, validating stability after resolution. * Apply endpoint security best practices to reduce operational risks. * Document solutions and maintain an updated knowledge base to minimize recurrence. * Identify root causes and propose continuous improvements for support processes and environment. * Collaborate with internal departments and suppliers to escalate and resolve complex requests. **Requirements and Qualifications** * Completed Technical Course or Bachelor’s Degree in Information Technology or related fields. * Teamwork and cross-departmental collaboration; clear and concise communication; analytical ability and critical thinking; autonomy and proactivity; organization and ability to manage multiple concurrent tasks. **Additional Information** **Learn about some benefits offered by \#PosiTime:** **\*\* We strive to offer the best benefits to \#PosiTime members, which may vary depending on contract type and work location.** **Quality of Life** Health and dental insurance plans Zenklub: mental health and wellness platform, including psychological counseling Casa da Saúde: medical and dental consultations, plus clinical exams Gympass On-site cafeteria Pharmacy discount Medical Emergencies: health plan agreement enabling home or telephonic medical assistance Semi-Flexible Working Hours In-Person Work Childcare Assistance and Maternity Kit **Career and Education** Discounts at Universidade Positivo (UP) — for employees and dependents Saber Mais: Professional Development Portal Discounts at Colégio Positivo for employees’ children **Finance** Profit Sharing Plan (PPR) Good Card: benefit card accepted at over 130,000 establishments Life Insurance Payroll-Deductible Loan **Transportation** Commuter Pass or Parking Benefit **Exclusive Discounts** Parceiro Positivo: website offering discounts on our products *“Almost all of the world’s leading technology giants were founded in a garage. Only one was founded in a classroom.”* That is how Positivo Tecnologia was born—in 1989, taking on the challenge of manufacturing computers in Brazil. We believe TECHNOLOGY EXISTS TO EMPOWER LIVES—and this is our essence. We aim to integrate it into everyone’s daily life, always in its best form: perfectly tailored to each consumer’s unique profile. This is the essence of a company born in a classroom striving to transform worlds—millions of them! **OUR POSITIVO TECHNOLOGY WAY OF BEING AND DOING** Our dynamic and versatile team, which values diversity, is guided by our 12 core attitudes. At Positivo Tecnologia, you’ll have the opportunity to work alongside exceptional professionals, learn extensively, and put your ideas into practice. Learn more about Positivo Tecnologia on LinkedIn: www.linkedin.com/company/positivo\-tecnologia BE PART OF OUR STORY! JOIN \#POSITIME!