**#WeAreMoreAtTIM** Being part of TIM means connecting with what we believe in and having MORE alignment with the entire TIM team. It means learning new ways to deliver purpose-driven work to the world. Learning at TIM is MORE than possibility. It’s what drives us to do MORE and better. It’s developing skills creatively and transforming technology into MORE freedom. Technology at TIM is MORE than having the best coverage. It’s imagining possibilities with MORE innovation, connecting everyone with respect and agility. Diversity and Inclusion at TIM is MORE than embracing. It’s a culture increasingly essential to our daily lives. It’s creating a MORE positive impact by being authentically yourself. Join us—be yourself—and become part of a TIM team that has the courage to innovate, the freedom to try, and the desire to make a difference in people’s lives. #imaginepossibilities **Responsibilities and Duties** **Profile Description:** Responsible for ensuring excellence standards focused on customer service and sales floor management, delivering an enhanced customer experience and high-quality sales while continuously supporting team development and motivation. **Key Responsibilities:** * Contribute to sales floor management, ensuring optimal customer experience; * Ensure proper store opening and closing procedures; * Verify that all team members are logged into systems and strategically positioned across the sales floor; * Actively participate in performance review meetings; * Support compliance with company policies and procedures; * Maintain up-to-date merchandising materials, tasting tables, storefronts, and sales floors; * Guarantee and support the team throughout the sales and post-sales process, aiming for superior customer experience and achievement of business goals; * Monitor sales transactions; * Track and support NPS targets; * Prepare the store for sales activities; * Supervise cashier operations; * Share with the Store Manager opportunities or challenges related to Sales Consultants’ development; * Guide and engage the team to achieve their best results; * Manage POS-related pending issues; * Oversee team training and development. * Manage Sales Performance and RV metrics; * Manage inventory levels and place additional orders when necessary. **Requirements and Qualifications** **Knowledge and Experience:** * Experience in sales and customer service; **Required Education:** Bachelor’s Degree Completed **Additional Information** At TIM, your well-being is our well-being. Therefore, the “Conexão Bem + Estar” program aims to strengthen TIM’s genuine care for its employees and their families through practical initiatives across multiple areas—ensuring everyone feels well both personally and professionally. Learn more about our benefits: * Medical and Dental Assistance * * Medication Benefit * * Gympass * * Meal Voucher and/or Food Allowance * Transportation Allowance * Private Pension Plan * Smartphone with Unlimited Internet and Voice Plan * Online English Course (extendable to 1 family member or friend) * Internal Training and Development Programs * Profit Sharing * My First Benefit – Financial Aid for Children up to 2 Years Old * Daycare Reimbursement (for parents) * Flexible Work Models and Schedules * Happy Day – Birthday Month Day Off And more! * Extendable to legal dependents It’s about having MORE alignment with the entire TIM team and connecting with what we believe in. It’s learning new ways to deliver purpose-driven work to the world. It’s what drives us to do MORE and better. It’s developing skills creatively and transforming technology into MORE freedom. It’s imagining possibilities with MORE innovation, connecting everyone with respect and agility. It’s a culture increasingly essential to our daily lives. It’s creating a MORE positive impact by being who you are. Join us—be yourself—and become part of a TIM team that has the courage to innovate, the freedom to try, and the desire to make a difference in people’s lives. This means we foster a positive environment of development, opportunity, and inclusion. It reflects our recognition that we truly make a difference in people’s lives. We’ll keep working, implementing market-leading practices, and evolving alongside our TIM team. Together, #WeAreMoreAtTIM! **Explore opportunities in other areas!** Click the links below to discover more open positions.