Description: Apply quickly via email: Requirements and Qualifications: * Provide level 1 technical support and assistance, efficiently and satisfactorily resolving inquiries and issues. * Conduct customer training sessions, ensuring customers are fully equipped to use our services. * Manage new client onboarding, ensuring a smooth transition and a positive start to their journey with us. * Proactively engage with customers throughout all stages of their lifecycle, identifying opportunities to enhance their satisfaction and success. * Regularly administer NPS (Net Promoter Score) surveys, analyzing results to continuously improve the customer experience. Skills and Qualifications: * Proven experience in customer support or a similar role, preferably in technology or related service industries. * Ability to clearly and understandably explain technical concepts. * Strong customer success orientation and ability to work toward satisfaction goals. Desirable: * Experience with CRM tools, technical support systems, and NPS implementation will be considered a plus. Benefits: Flash meal/food card (offering greater flexibility for you to choose how and where to use it), transportation allowance or fuel subsidy, life insurance, commission, Clude (telemedicine, tele-nutrition, tele-psychology, and more), TotalPass. Work Schedule: Monday to Friday – 9:00 AM to 6:00 PM or 8:30 AM to 5:30 PM, with a 1-hour break. Knowledge: Education: Bachelor’s degree – Systems Analysis and Development; currently pursuing a Technology degree in Information Technology Management (Administrative track) – currently enrolled. Technical Skills: NPS implementation, CRM tools, technical support. Behavioral Skills: Verbal and written communication. 2512170202551807149