Bellinati Perez*,* specializes in credit recovery—both secured and unsecured—through amicable and judicial means, employing human, digital, and hybrid negotiation models. Over 25 years of experience and tradition reinforce our efficiency and reputation, enabling us to partner with the country’s largest credit assignors. We are recognized as one of the top 20 best companies to work for in the state of Paraná and among the best in Brazil by GPTW (Great Place To Work). In addition to fostering a diverse, inclusive environment that values competence, integrity, and innovation. ***Cultural Fit*** **Innovation**: Innovation is embedded in our DNA—we continuously seek new technologies to enhance experiences for both clients and team members. **Diversity**: We value diversity. Here, everyone can shine as their authentic self! **Development**: You shape your own career here. Seize opportunities along your journey and grow alongside us! **Team Play**: When we exchange ideas and solutions, there’s no limit to where we can go! **Flexibility**: We adapt, have fun, and always find the best path forward—all within a flexible work schedule. **Responsibilities and Duties** **Your day-to-day as a Planning Assistant on the BP team?** * Support the **planning and execution of WhatsApp message campaigns** (messages, timing, content, and response handling). * Analyze the **effectiveness of outreach approaches** (phrasing, formats, timing, and outcomes). * Monitor the **WhatsApp customer service flow**, identifying bottlenecks and improvement opportunities. * Create and present **performance reports and strategic materials** (PowerPoint, Canva, Excel). * Participate in discussions regarding **strategy and customer journey**, alongside the department manager. **Requirements and Qualifications** **What do you need to join us?** * Minimum age of **18**; * Currently pursuing or holding a **bachelor’s degree in Marketing, Communications, Business Administration, or related fields**; * Strong **written and verbal communication skills**, with proficiency in Portuguese; * Knowledge of or interest in developing expertise in **customer experience**; * Intermediate-level **Excel** (data analysis and cross-referencing); * Proficiency in **PowerPoint and Canva** (presentation creation). **Preferred Qualifications** * Familiarity with **UX Writing** or **customer journey analysis**; * Experience in **designing dialogue flows**, **analyzing and qualifying conversations**, and **identifying improvement opportunities**; * Basic understanding of **chatbot metrics and KPIs** or **scope expansion roadmaps**; * Knowledge of **Figma, SQL, or Python**; * Strategic use of **AI** (e.g., message generation, outreach testing, campaign optimization). **Additional Information** **Benefits** * Fixed salary; * Meal allowance: R$31/day; * Transportation allowance; * Life insurance; * Wellhub; * “Day-off”; * “Just dress, no code”; * Career development plan; **Additional benefits after probation period:** * Dental care plan; * Multi-benefit card. We’re proud to be part of the BP Group, guided by inclusive and innovative principles that embrace diversity. We’re waiting for you! Hi there! How are you doing? Before anything else, we believe it’s important for you to learn a bit about us. Bellinati Perez—affectionately known by our team as BP—specializes in credit recovery, both secured and unsecured, through amicable and judicial channels, applying human, digital, and hybrid negotiation models. With over 25 years of experience and tradition, our efficiency and reputation allow us to collaborate with the country’s largest credit assignors. Our team comprises highly qualified professionals—including lawyers, negotiators, analysts, administrators, technology specialists, data scientists, experts, and asset locators. More than conducting negotiations, we strive to deliver the most comprehensive negotiation experience—ensuring optimal outcomes for both clients and debtors. We’ve designed a human-centered journey focused on achieving the best solution for everyone involved. We’re building history alongside businesses and individuals committed to revolutionizing the collections industry. People ready for a successful professional journey with BP. Here, you can truly be WHO YOU ARE! We value diversity and inclusion. Contributing to societal development is a core pillar for us. We believe that exposure to diverse cultures, behaviors, and attitudes within the workplace is a key differentiator. +5,000 employees We’ve been certified by GPTW Brazil for four consecutive years—2020, 2021, 2022, and 2023—and rank 17th among the best and largest companies to work for in Paraná. We operate across six hubs nationwide—from South to Northeast—in Curitiba, Maringá, and Fortaleza. We develop leaders and nurture talent. Our organizational culture is strong—and through our people, we deliver outstanding results for our company. We seek: People like us Driven by results and unafraid to go beyond Those eager to learn—and also to teach Those who value everyone—without exception. We are Bellinati Perez. Build your career here! ;)