Mandatory Requirements * Experience in strategic, tactical, or operational planning * Budget and forecast development and monitoring * KPI development and analysis * Advanced Excel (VLOOKUP+MATCH, SUMIFS, COUNTIFS, IF/OR/AND logic, pivot tables and charts) * PowerPoint for executive presentations * VBA (preferred) * Strong analytical ability and data interpretation skills * Experience with BI tools (Power BI, Tableau, or similar) * Organization and deadline management * Clear verbal and written communication * SQL for database queries Desirable Requirements * Experience in Call Centers (Collections, Sales, or Customer Experience) * Intermediate or advanced English proficiency * Agile methodologies: Scrum, Kanban * Certifications in planning, data analysis, or BI Minimum Education: Bachelor's Degree * Transportation allowance * Meal allowance * Childcare assistance * Health insurance * Dental insurance