We are inspired by the commitment to form ethical, aware, supportive citizens, ready for the future. We develop this work with the support of innovative technologies and methods, and dynamic education with comprehensive development in the 18 units located in the states of Paraná, Santa Catarina, and São Paulo. We believe that throughout this process other factors are important, such as believing in an education for life, which bets on continuous individual qualification, value formation, and encouragement of sports and culture. We are committed to attracting the best talents—**people driven by challenges and inspired** by opportunities for personal and professional growth. If you identify with our Positive way of being, **register your resume and apply for the position!** POSITIONS INTENDED FOR PEOPLE WITH OR WITHOUT DISABILITIES. **Responsibilities and duties** **What does our department do at Colégio Positivo? Come see!** 1\. Handling Multiple Communication Channels You will be responsible for attending requests arriving through different platforms: phone, email, WhatsApp, and in person at the reception. The challenge is to maintain the same excellence standard across each of these channels, prioritizing urgent matters without leaving any request pending. 2\. Managing Conflict Situations It's common for some parents or students to contact customer service to express frustration about issues such as grades, invoices, or internal procedures. Your task will be to **actively listen**, demonstrate empathy, and seek the best solution, even during tense moments. The ability to remain calm and courteous will be essential. 3\. Staying Updated The flow of information in a school is dynamic. New dates on the calendar, coordination announcements, changes in financial procedures, and school events happen constantly. The challenge is to absorb and assimilate all this information to provide accurate answers, avoiding incorrect or outdated data. **Requirements and qualifications** **What we expect you to know:** **School Secretary Routines:** It is essential to be familiar with basic school procedures, such as enrollment processes, transfers, document requests (school transcripts, certificates), and issuing communications. **Office Suite:** Proficiency in tools such as Word, Excel, and Outlook. You will use these tools to create and organize documents, data spreadsheets, and manage email communication. **It will be a differentiator if you have:** Previous knowledge of management software such as **Lyceum** or similar is a great advantage. This speeds up access to student information and accelerates service. **Additional information** **Why work here? Discover our benefits and amenities designed to enhance the quality and well\-being of your journey:** We want you to feel well\-being and always smiling, so we offer **health insurance, dental plan, and life insurance** Want to keep specializing and learning? Here you receive **education incentives** at partner institutions We offer **meal allowance and/or food voucher or an on\-site cafeteria**, according to job role and location criteria Do you commute by bus? We provide **transportation vouchers** for your commute Come by car, motorcycle, or bike? We also have **parking and bicycle racks**, according to the criteria of your workplace Want to keep specializing and learning? We have the Gestão de Gente platform, with online courses designed to help you **accelerate your development**, and a **feedback space**, which is part of our culture Our English language teaching approach in our schools is highly valued, both in regular and bilingual programs, so knowledge of English is a differentiator. **We offer an annual English course for permanent employees** with limited spots and certification. Did you like it? Let's go! Achieve balance between work and well\-being with **Wellhub:** take care of your mental and physical health with us! We value those who are with us; employees with more than 06 months at the company can participate in **internal recruitment** for positions in any unit of Grupo Positivo When your family grows, you’ll have **extended maternity or paternity leave** **A day off on your birthday**, if you’re in administrative roles, or during school break if you’re a teacher, so you can enjoy your special day however you want Want **exclusive discounts** at various establishments? Positivo Mais Vantagens is our club for employees and dependents. Those within the organization also have access to Meu Positivo to purchase products from Positivo Tecnologia at smart discounts We encourage mindful use of your income. We offer the **Good Card and loans** with limits based on salary and payroll deduction **So why choose Grupo Positivo?** Our DNA consists of our **four universal competencies: Enchantment, Simplicity, Learning, and Unity**. Together, these competencies make our mark unique: **UNIQUE**. This position is for people who love bringing **\#enchantment** to everyone—customers, colleagues, suppliers—no matter who they are! We know that teamwork is essential to achieve incredible projects, which is why **\#unity** is fundamental here at our company. We believe **\#simplicity** is the key to delivering great work, so we always try to simplify things and avoid unnecessary complications. Ah, and **\#learning** is our motto here—we're always teaching and learning, which is why we want people eager to join this journey of constant evolution. **Shall we build a \#Positive world together?** **Innovation is part of our story** Our story began in 1972, sparked by a team of teachers who created an innovative college entrance exam prep course. Since then, over 50 years have passed, consolidating our companies as leaders in every area of operation: Education, Educational Solutions, Technology, and Printing. **Our Positive way of being** Our team is guided by the values of Ethics, Knowledge, Work, and Progress. Here, we value collaboration, continuous development, the ability to innovate and efficiently simplify. With these attributes, we've earned the Great Place to Work certification as one of the best companies to work for.