Job Summary: Analyst responsible for reimbursement activities, analysis of requests, handling of demands via SalesForce, validation of data and documents, and customer support regarding payroll deductions. Key Highlights: 1. Analysis of reimbursement requests and handling of demands via SalesForce. 2. Customer support regarding questions about payroll deductions and endorsements. 3. Analytical profile to interpret payroll deduction data and rules. **Responsibilities:** *Reimbursement Activities* \- Analyze reimbursement requests, considering internal rules and specificities of each agreement; \- Receive and handle demands via SalesForce; \- Validate data and documents submitted by customers (e.g., pay slips); \- Conduct queries in internal systems: Collections Inquiry, Database, and Treasury; \- Draft and send responses to customers via e\-mail, formalizing the analysis results; *Collections and Payroll Deduction Analysis* \- Handle SAC (Customer Service Center) demands related to: Service Queue; Margin Release; Questions about Payroll Deductions and Endorsements; Contact CLT employees without an active employment relationship to issue payment slips (between the 17th and 25th of each month). Contact companies that failed to register within the deadline, using an analytical approach, also between the 17th and 25th of each month. **Requirements:** \- Clear, professional, and objective verbal and written communication. \- Proficiency in Microsoft Office Suite: Word and intermediate Excel. \- Intermediate knowledge of SQL. \- Analytical profile, capable of interpreting data, documents, and payroll deduction rules. \- Residency in São José dos Pinhais or nearby regions Employment Type: Full-time CLT Compensation: R$2\.000,00 \- R$2\.500,00 per month Benefits: * Meal Allowance * Transportation Allowance Education: * Completed Bachelor’s Degree (Preferred) Experience: * Customer Service Experience (Mandatory) Work Location: On-site