Description: Apply quickly by email: Requirements and qualifications: We are seeking a results-oriented professional with strong leadership and analytical skills. * Bachelor’s degree in Business Administration, Economics, Accounting, or related fields. * Postgraduate degree in Financial Management, Leadership, or related fields is desirable. * Solid experience in managing banking collections departments. * Experience in data analysis, AI-based tools, process improvement, and project management. * Proficiency in advanced Excel, CRM and ERP systems, and collections performance analysis (scoring models, A/B testing, etc.). * Fluency in Portuguese and English (written and spoken). * Spanish is a plus. * Valid driver’s license and willingness to travel. * English – Required | Speaking: Fluent | Writing: Fluent | Comprehension: Fluent | Reading: Fluent * Spanish – Desirable | Speaking: Advanced | Writing: Advanced | Comprehension: Advanced | Reading: Advanced * Computer skills: Excel – Advanced – Required Desirable: Competencies: * Strong leadership and negotiation skills, critical thinking, strategic planning, and decision-making ability. * High emotional intelligence, resilience, and adaptability to lead teams and navigate complex scenarios. * Excellent communication, integrity, and customer focus, with a proven ability to drive process improvements and deliver results under pressure. Working hours: Monday to Friday, 8:00 AM to 6:00 PM Knowledge: Education: Bachelor’s degree – Completed 2512020202181841072