Perkons has a new opportunity available to work as a **Systems Support Assistant** at our headquarters in Pinhais/PR**.** **Main Responsibilities:** \- Provide technical and operational support to users, assisting in solving problems and answering questions; \- Provide support for activities related to level 1 and 2 system support, proprietary systems, Windows Server, WEB (IIs) (Tomcat); \- General Linux, Postgres and SQL Server; \- Assist in technical support ensuring high availability and performance of platforms, and when necessary, guide and train users; \- Install, configure and maintain systems; \- Assist in programming tasks involving TSQL, Store Procedures in SQL Server and similar activities for the Postgres database; \- Assist in programming tasks to fix bugs involving Java code, shell scripts and Python; \- Assist in creating and maintaining updated technical procedures; \- Create basic reports using SQL / Excel; \- Maintain reports created through Jasper and Crystal Reports tools; \- Promptly and accurately respond to customer requests, registering and resolving them according to established procedures; \- Stay up-to-date by reading operational procedures, attending meetings, training sessions, certifications and other events; \- Occasional travel for implementation, demonstration or training at processing centers (systems, hardware and training). **Required Qualifications:** \- Completed or ongoing Bachelor's degree in Information Technology, Systems Analysis or related fields; \- Proven experience of 1 to 2 years in technical support and user assistance roles; \- Knowledge of Operating Systems (Windows, Linux), MS Office, computer networks and troubleshooting; \- Communication skills, teamwork, initiative, organization and attention to detail; \- Familiarity with Help Desk and Service Desk tools would be an advantage. **Preferred Qualifications:** \- Experience in corporate environments and familiarity with business processes; \- Intermediate to advanced proficiency in English language. \*\*PK supports social inclusion and all our positions are also open to people with disabilities (PCDs).\*\* Job type: Full-time permanent (CLT)