Description: * High school diploma; * Previous experience in collections, customer service, or administrative tasks; * Basic knowledge of Excel or collection systems; * Good verbal and written communication, negotiation, and empathy. * Collect outstanding payments from individual or corporate clients (phone, e\-mail, WhatsApp). * Negotiate payment methods, installments, and agreements according to company policies. * Issue invoices, agreements, and extrajudicial notices when necessary. * Update client records and contact history in the system. * Prepare collection reports and delinquency indicators to support management. * Forward critical cases to the legal department. * Comply with legal regulations, good service practices, and data confidentiality. 2511200202481879906