Description: * High School Diploma, college degree in progress preferred; * Knowledge of Excel; * Experience in technical customer service and deadline management; * Knowledge of telecommunications will be a plus. * Availability to work from 10 a.m. to 7 p.m. (Monday - Friday) and on rotating weekend shifts. * Provide service to existing customers by scheduling technical activities for activation and repair; * Perform specific support tasks for the technical team; * Use confirmation tools to schedule and reschedule contracts with partner companies Ligga and Nova, monitoring and tracking confirmation delivery progress; * Maintain contact with customers and perform order-related activities; * Solve customer issues with a high degree of independence; * Collaborate with the technical team by assigning installation, scheduling, and removal tasks, providing necessary data to the technical department, and updating system records; * Monitor reports on failures, confirmations, and overall performance indicators. 251109020218508692